We're confident in the quality of our service, and we back it with a transparent refund policy.
Every order is scanned for originality before delivery. If our work is found to be non-original (above the accepted similarity threshold), you're entitled to a full refund.
We deliver your work by the agreed deadline. If we miss your deadline and it's due to our error, you may be eligible for a partial or full refund depending on the circumstances.
If our work fails to meet the agreed specifications and doesn't improve after revisions, we'll issue an appropriate refund based on the level of compliance with your requirements.
Understand the specific situations where you may be entitled to a refund.
Every order includes a free plagiarism report. If the completed work exceeds the agreed similarity threshold (typically above 15-20%), you're entitled to a full refund. Note that properly referenced quotations and citations are excluded from plagiarism calculations.
If we fail to deliver by the agreed deadline due to our error, you may be entitled to a partial refund (typically 10-50% depending on lateness). If the work becomes unusable due to the delay, a full refund may apply. Deadlines extended at your request are not eligible.
If the delivered work doesn't meet the agreed specifications after reasonable revision attempts, a partial refund equivalent to the severity of non-compliance may be issued. Refund amounts are assessed on a case-by-case basis.
In the rare event that no specialist is available to complete your order, we'll issue a full refund promptly. This situation is rare given the breadth of our specialist team.
Our refund claim process is straightforward and student-friendly.
Contact our support team via email (info@researchwriteway.com), WhatsApp, or phone within 14 days of delivery. Clearly state the reason for your refund request and attach any supporting evidence.
Our team reviews your claim against the original order requirements and our refund policy. We may request additional information or documentation to assess your claim fairly.
Once your claim is approved, we process the refund to your original payment method within 5-7 business days. You'll receive confirmation by email with all relevant details.
Here's what to expect after submitting your refund request.
Refund processing times may vary depending on your bank or payment provider. Most refunds appear within 5-10 business days from approval.
Refunds are not available in the following circumstances.
Refund requests submitted more than 14 days after delivery, or those related to plagiarism detected after extended use, may not be eligible for consideration.
Unrealistic expectations, such as claims based on grade results when no guarantee was provided, are not grounds for a refund. We don't guarantee specific grades.
Work that has been revised and accepted by the student through the revision process is generally considered final and no longer qualifies for a refund.
Refunds are not available if the order requirements were significantly changed after work began, or if the student failed to provide essential information requested by the writer.